Receive Support

Expert Advice

Whatever your level of knowledge of the web, we will help you succeed whether a novice or seasoned ecommerce professional. We assign you a dedicated project manager to manage the setup phase of your site, liaising with the various teams to provide you with an enjoyable and easy process. Your project manager will also provide your hands-on training which will bring you up to speed on using the system.

Once your site has been completed, you can then rest easy knowing that we provide a comprehensive support service, manned by highly skilled, friendly and knowledgeable staff who will answer every question thoroughly so you understand the answer completely: via a support ticketing system, telephone, email and live assistance via Skype's instant messaging service.  All support is provided by our team based in the UK, we do not use foreign call centres.

If you need any advice on what the best practice is for certain areas such as running offers, setting delivery services, then we are here to run you through the common practice of other people are listen to your ideas and then advise you on our thoughts as web specialists.

Fully Hosted Service

Our hosting service is included in our prices and is managed completely by us; we deal with the technical stuff so you can focus on your business.

With daily full site backups and database management, your store can always be back up and running without data loss if anything should ever go wrong.

We manage your domain names for you, with quick and easy transfers if you already own a domain at no extra charge.

Unlimited email accounts / mail boxes for your site are included with up to 400MB of space each.

We also monitor each of our server’s performance 24/7 to ensure that your site is always online and operating smoothly. In the eventuality that any of our servers do go down we can quickly switch to one of our backups so that you can continue operating as normal.

Secure

Add 128-bit encryption via your own SSL certificate to protect your customers' payment data.Ensure that the customer feels safe by showing the padlock in the address bar to show that their details are safe.

Free Upgrades

Receive free software upgrades featuring all the latest enhancements to the system as we continuously improve the REC software platform and keep it up to date with the ever-changing web, with user's encouraged to put forward good ideas for possible inclusion in the next releases.

Internet Marketing Reviews

Receive formal reviews of your marketing progress when you take up our internet marketing services. You will be supplied an Account Manager who will look after you and work to ensure your online investment is as successful as possible. Real people with real expertise at hand to guide you.